HomeStart Online changes

Temporary service interruption

Please check the schedule below and complete any changes or transactions for impacted services ahead of the upgrade window.

All services resume on Monday 18 May.

What's changing

Here’s what you can look forward to after the upgrade:  

	A refreshed HomeStart Online A simpler, modern design that’s easier to navigate. The login page will look a little different, but your login details remain the same.
	Secure messaging Use HomeStart Online’s new secure messaging tool to contact us anytime and share attachments safely. We check messages regularly and reply promptly. Your conversation will be saved for easy reference.
	Digital statements Your six-monthly statements will now be delivered digitally via HomeStart Online (unless you’ve told us you prefer paper statements).

What's staying the same

	Your login details
	Your loan
	Your repayments

What you need to do

To help you get ready for the upgrade, please note the following:

Your customer number: We’ve posted a letter to you which has your customer number. Moving forward, we will use that number in all our communications. Please quote it whenever you contact us.

Update your contact details: Log in to HomeStart Online and make sure your contact details are correct before Wednesday 13 May. Go to My Dashboard > Manage My Details > Update Contact Details.  

We're here to help

If you have any questions, please call our Customer Service Team on 1300 636 878 or email us at myloan@homestart.com.au .  

Thank you for your ongoing support as we continue to improve our services.