We’re upgrading our systems
Our improvements across our systems, including HomeStart Online, will make managing your loan easier. The upgrade goes live on Monday 18 May 2026.Temporary service interruptions
Some services, across online, phone, and in-person, will be temporarily unavailable while we carry out the upgrade.
Please check the schedule below and complete any changes or transactions for impacted services before the upgrade window begins.
All services resume on Monday 18 May.
What's changing
Here’s what you can look forward to after the upgrade:
 | A refreshed HomeStart Online A simpler, modern design that’s easier to navigate, along with new features and tools to help you manage your loan more easily. If you’re already using HomeStart Online, the login page will look a little different, but your login details will remain the same. |
 | Secure messaging Use HomeStart Online’s new secure messaging tool to contact us anytime and share attachments safely. We check messages regularly and reply promptly. Your conversation will be saved for easy reference. |
 | Digital statements Your six-monthly statements will now be delivered digitally via HomeStart Online. If you’ve opted out of digital statements, you’ll continue to receive them as you do today. |
What's staying the same
 | Your login details You can continue using the same username and password to log in to the upgraded HomeStart Online. |
 | Your loan and repayments There are no changes to your loan terms or repayment amounts. |