Important update

Important update

The health and safety of all our employees is paramount, with this in mind HomeStart is making every effort to reduce the impact of novel coronavirus (COVID-19) within our community.

HomeStart Finance COVID-19 Update

To ensure the health and safety of our employees and the community, the following will apply from 1 January 2022:

Phone, email and video conferencing will be available to support our customers while our offices are closed.

If you want to apply for redraw, please email or phone 8203 4081. Alternatively, you can redraw your available funds online through Homestart Online at no charge.

For new enquiries please contact us on 1300 636 878 and seect Option 1, or email

For any other exsiting customer enquiries, please contact us on 8203 4081 or email

Frequently asked questions:

I am worried I won’t be able to keep up my repayments – How can HomeStart help me?

If you have lost your job or suffered loss of income as a result of COVID-19, please contact our Customer Care Team on 8203 4087 to let us know. We can then assess your circumstances to see what arrangements may be available and suitable for you. 

I have an upcoming appointment, what should I do?

HomeStart offices are currently closed however we are available to support you by phone or email. 

We will continue to support customers through phone/video conferencing interviews. 

Please read all important information that is sent to you regarding your upcoming appointment, including COVID-19 restrictions and the required documentation that needs to be returned before your appointment can take place.

If any customers are unwell or you haven’t returned your documentation in time and need to change your appointment, please call 1300 636 878 and we will reschedule it for you.

How can we help prevent the spread of coronavirus?

Practising good hand and sneeze/cough hygiene is the best defence against most viruses.

You should:
•    continue to follow the latest Covid-19 advice 
•    wash your hands frequently with soap and water, before and after eating, and after going to the toilet
•    cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
•    and if unwell, avoid contact with others (stay more than 1.5 metres from people).

If you have any questions about coronavirus disease, you are encouraged to contact the National Coronavirus Health Information Line on 1800 020 080.

Further information on COVID-19 is also available at the Department of Health website.

If you are experiencing financial difficulty or have a concern that you wish to discuss, contact us at your earliest convenience. You can read more about our financial hardship support here.