Registering for HomeStart Online
Set up your online account on your desktop or mobile phone. You will need to enter the email address you have registered with us and your Customer Number.
Get started How to register guide
Already have an online account? Set up multi-factor authentication for improved security.
Multi-factor authentication (MFA) makes your online account more secure by adding another layer of security on top of your password.
If you already have access to HomeStart Online but haven’t yet activated multi-factor authentication, you will need to complete this before your next log in. This only takes a few minutes.
Set up MFA How to set up MFA guide
We’re here to help
If you need help logging on or setting up MFA on your HomeStart Online account please call our Customer Service Team on 1300 636 878. Our office hours are Monday to Friday, 8:30am to 5:30pm.
FAQ's
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Why have I not received the verification email when I activate?
The verification email may take 1 – 2 hours to land in your inbox depending on your internet provider. Please check your spam and junk folder to ensure it hasn’t landed there.
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Why am I seeing an ‘account blocked’ message?
When activating, if you try to reset your password before completing the email verification step this may result in your account being blocked. Please contact our Customer Service Team if this happens.
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What is the best web browser to use?
We recommend using Google Chrome when activating your account. We are seeing some customers experience issues with Safari.
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What is multi-factor authentication?
Multi-factor authentication (MFA) is an additional layer of security to ensure you and only you can access your online account. MFA requires two or more proofs of identity - a password and a verification code.
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I have a joint loan with another person. Can we use the same email address?
No, you each need your own unique email address to log in to HomeStart Online. If the email address you have previously provided is incorrect, please update with your most current email address.
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Can I have more than one email address registered?
No, you cannot have more than one email address registered with us. If the email address you have previously provided is incorrect, please call us so we can update your current email address.
