Frequently Asked Questions

When you use the HomeStart website, our systems record some basic and anonymous information about your computer including:

• Your IP address (unique signature)
• Your operating system
• Your browser

HomeStart uses this information to ensure that our website is compatible with the browsers and systems that our customers use. By using our site, you consent to the collection of this information.

HomeStart conducts surveys and marketing questionnaires so that it can better understand the needs of its customers.  If you respond to a survey or questionnaire, we will use that information to improve our services and products available to our customers.

HomeStart Finance also uses industry standard security on its website and systems to help keep your information safe, but there also some things you can do to enhance your security. We recommend that you:

• Take care if you use a public computer or free public WiFi. If you have to use these make sure your personal details are protected and logout when you’ve finished.
• Set a passcode or password on your computer or device and enable the option to lock the screen after a short period of inactivity.
• Don’t use the same password on more than one account, and don’t share your passwords.
• Make sure your computer or device has the latest security updates installed.
• When using the HomeStart Finance online application always save and exit if you move away from your device/computer or after you have completed the application.

You can email privacy@homestart.com.au with any queries, or contact HomeStart.

While you do not need to provide all your personal information requested, this information may need to be obtained at a later date so that an initial assessment of your application can be completed.  If you prefer you can provide any information required to your nominated Loan Manager at an interview.  All required information will need to be completed before an assessment can be made on your application.

Once you have signed and completed the Privacy Act Authority a report will be obtained from a credit reporting agency. This report may note any applications for credit that you may have lodged. It may also show any credit defaults that have been recorded on your file, if applicable. A credit check may also be conducted with any existing Credit Provider that you have listed on your loan application.

Once the e-form has been submitted you cannot change the information on the web site. However, you can certainly contact HomeStart immediately to inform of any changes.

Yes, you can cancel your loan application at any time prior to approval by either contacting the Loan Consultant that your application has been submitted to or by contacting HomeStart.

Yes a copy can be made available to you at any time and this can be posted to you.  To obtain a copy of your application, please contact HomeStart.