What you need to know
We are making important updates to HomeStart Online to improve features and security for our customers. One of the key updates is introducing multi-factor authentication. This is a new security measure to make sure it’s you and only you accessing your online account.
As part of these updates, we need customers to complete a short activation process. Please see instructions below:
How to activate
You will need your new and unique Customer Number to complete the activation.
PLEASE NOTE – It may take up to 1 – 2 hours for the verification email to land in your inbox.
Please wait until you’ve received the verification email to complete this step before setting a new password to avoid being locked out of your account.
We’re here to help
If you need help activating your HomeStart Online account please email us at myloan@homestart.com.au or call our Customer Service Team on 08 8203 4081.
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Why have I not received the verification email when I activate?
The verification email may take 1 – 2 hours to land in your inbox depending on your internet provider. Please check your spam and junk folder to ensure it hasn’t landed there.
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Why am I seeing an ‘account blocked’ message?
When activating, if you try to reset your password before completing the email verification step this may result in your account being blocked. Please contact our Customer Service Team if this happens.
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What is the best web browser to use?
We recommend using Google Chrome when activating your account. We are seeing some customers experience issues with Safari.
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What is multi-factor authentication?
Multi-factor authentication (MFA) is an additional layer of security to ensure you and only you can access your online account. MFA requires two or more proofs of identity - a password and a verification code.
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I have a joint loan with another person. Can we use the same email address?
No, you each need your own unique email address to log in to HomeStart Online. If the email address you have previously provided is incorrect, please update with your most current email address.
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Can I have more than one email address registered?
No, you cannot have more than one email address registered with us. If the email address you have previously provided is incorrect, please call us so we can update your current email address.
