Feedback

Feedback

HomeStart is committed to providing you with excellent service, and your feedback will help us improve.

Feedback

HomeStart is committed to providing you with excellent service, and your feedback will help us improve. 

If you have a suggestion, idea or would like to compliment one of our employees, contact us via one of the methods below.

Email:   feedback@homestart.com.au
Mail:     Customer Feedback
             HomeStart Finance
             GPO Box 1266
             Adelaide SA 5001
 

Complaints

If you're not happy with the service you have received from HomeStart, let us know and we'll do our best to resolve your complaint quickly and fairly.
 

You can contact us on 08 8203 4725 to discuss your complaint or send an email to complaints@homestart.com.au. Alternatively, you can write to: 

Internal Dispute Resolution
HomeStart Finance
GPO Box 1266
Adelaide SA 5001

The matter will be referred to the appropriate leader who will acknowledge your complaint and aim to resolve your complaint within 30 days. If further investigation is required, they will discuss an alternative timeframe with you.

You can refer your complaint to the Australian Financial Complaints Authority (AFCA) at any time, including if we have not been able to resolve your complaint to your satisfaction. AFCA will provide free, fast and binding dispute resolution to consumers and small businesses.

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Phone: 1800 931 678 (9am-5pm, Mon-Fri AEST)
Email: info@afca.org.au
Website: afca.org.au