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Thinking about refinancing?
If you've had your HomeStart loan for a few years and built up equity, use our refinance calculator to see if you're eligible to refinance to another lender.
*Eligibility criteria, terms and conditions apply.
Learn moreTemporary service interruptions
As part of the upcoming system upgrade, HomeStart Online, our website, and some services will be temporarily unavailable from 3:00 PM, Wednesday 13 May to Monday 18 May.
Please complete any changes or transactions before the upgrade window begins.
For more information on impacted services, view details.
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My Documents
For any statement or documents not shown here, please contact our Customer Service team.
Interim Statement
You can generate an interim statement detailing the transactions from your last statement date to today.
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You have requested an interim statement; this will be available shortly in your Statements and Documents list.
Update Contact Details
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Your email address has been changed to:
You will need to verify this new email address, via the email we have sent to this address. Please open the email and complete the verification process.
Please note you will be logged out of HomeStart Online during this change and will need to log in again using your new email address and your existing password.
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Please confirm these changes are correct and you wish to proceed.
I acknowledge that I have read and fully understand the terms and conditions.
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Switch to BPay
This will cancel all future payments by direct debit unless you reinstate the instruction. You must ensure your BPAY payments are made on time to avoid your loan payments falling behind.
Please confirm you wish to proceed.
Redraw
Request a Redraw
We will transfer the funds to your nominated bank account ending ; please allow 3 business days for funds to be received.
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Redraw
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Your co-borrower is required to acknowledge this request via their dashboard, following which we will complete the redraw request.
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Switch Interest Rate
Switch my Interest Rate
You can request a switch to your interest rate on your primary loan only, by selecting from the current options below. Once submitted, our team will complete the switch and confirm the changes to your loan, in writing within 3 business days.
If you are unsure about fixing the interest rate on your home loan, please seek independent financial advice.
Fees
Switch fees may be charged to your primary loan upon completion of this request and there may be additional costs if you terminate the fixed period prior to its expiry. Further information on our fees and charges can be found here. Terms and Conditions apply.
Switch my Interest Rate
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What are the benefits of fixing my rate?
Fixed interest rates could reduce the amount of interest charged during the life of your loan.
Please note, fixed rates do not change your repayment amount, which is reviewed annually under our Repayment Safeguard.
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Your request has been submitted to our Customer Service team who will complete your request.
Home Equity Loan Enquiry
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Pause Payments
Can I pause my payments?
You can pause your payments for up to payments. If you require longer, please call our Customer Service Team.
Please note that during this time:- Interest will continue to capitalise to the loan
- Your loan balance may increase
- The overall interest charges and remaining term of the loan may increase.
Pause for payments
Can I pause my payments?
You are currently unable to pause payments.
Resume Payments
Your payments are paused until .
If you wish to resume payments from , please click to confirm your request.
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Pause Payments
If you wish to pause for the next payments, please click to confirm your request.
Resume Payments
If you wish to resume payments from , please click to confirm your request.
Request Financial Assistance
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Authorise a Third Party
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Terms and Conditions
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