Privacy FAQ

When I use the HomeStart website, is any personal information collected about me?
When you use the HomeStart website, our systems record some basic and anonymous information about your computer including:

• Your IP address (unique signature)
• Your operating system
• Your browser

HomeStart uses this information to ensure that our website is compatible with the browsers and systems that our customers use. By using our site, you consent to the collection of this information.

What happens to the Information I give to HomeStart when I complete an on-line survey or respond to a marketing questionnaire?
HomeStart conducts surveys and marketing questionnaires so that it can better understand the needs of its customers.  If you respond to a survey or questionnaire, we will use that information to improve our services and products available to our customers.  our information will not be disclosed to any third parties and will be used for HomeStart marketing research purposes only.

Is HomeStart's Web Site secure?
HomeStart uses leading hardware and software to ensure that your personal information is protected as it is transmitted and stored. Our web server has been cryptographically enabled with the Secure Sockets Layer (SSL) system.  SSL ensures that information exchanged on these sites cannot be viewed by any other party on the web.

Who can I contact if I have queries regarding the Privacy procedures?
You can email privacy@homestart.com.au with any queries, or contact one of HomeStart’s Loan Managers

Do I need to provide all of my personal information to apply for a loan?
While you do not need to provide all your personal information requested, this information may need to be obtained at a later date so that an initial assessment of your application can be completed.  If you prefer you can provide any information required to your nominated Loan Manager at an interview.  All required information will need to be completed before an assessment can be made on your application.

What credit checks are completed?
Once you have signed and completed the Privacy Act Authority a report will be obtained from a credit reporting agency. This report may note any applications for credit that you may have lodged. It may also show any credit defaults that have been recorded on your file, if applicable. A credit check may also be conducted with any existing Credit Provider that you have listed on your loan application.

Can I update the information that I have entered on the on-line e-Form?
Once the e-form has been submitted you cannot change the information on the web site. However, you can certainly contact the Loan Manager immediately to inform of any changes. You can contact the Loan Manager by phone, fax or email. The Loan Manager may also arrange an interview for you at which time you will be able to update your information prior to signing the application form.

Can I cancel my loan application at any time prior to approval?
Yes, you can cancel your loan application at any time prior to approval by either contacting the Loan Manager that your application has been submitted to or by contacting HomeStart. If your loan application has been approved you will need to contact the Loan Manager handling your loan application.

Can I obtain a copy of my loan application?
Yes a copy can be made available to you at any time and this can be posted to you.  To obtain a copy of your application, please contact the Loan Manager who is handling your application, or contact HomeStart.