Manage your loan

We know that taking out a home loan is not the end of your home ownership journey. In fact, quite often it’s just the start.

Manage your home loan online

Register with eHomeStart and you can manage your loan in a secure online environment – whenever it suits you.

With eHomeStart you can:

  • Manage your repayments
  • Check your balance and transactions
  • Print statements
  • Make voluntary repayments
  • Redraw funds
  • Update your details
  • Access special offers

To register now you'll need:

1. Your HomeStart Loan Number – find this on your customer card or statement

and

2. Your email address that has been provided to us previously

 

OR

We can post the password to you

OR

Call us on 1300 636 878 (between 8.30am and 5.30pm weekdays) to get set up for eHomeStart over the phone, or if you need help.

 

Manage your repayments

Redraw
If you make additional voluntary repayments to your loan, over and above the minimum repayments, redraw enables you to withdraw these additional funds. Some restrictions may apply depending on your individual circumstances and loan type.

To access redraw, you can apply online, or contact HomeStart or your Loan Manager.

Voluntary repayments
You can choose to make additional repayments at any time by either increasing your regular repayment or making a lump sum repayment. You can stop or adjust voluntary repayments whenever you like. Making voluntary repayments reduces your loan term and the amount of interest you pay over the life of the loan.

You can make voluntary payments online, at Australia Post*, or contact HomeStart or your Loan Manager.

Some restrictions may apply depending on your individual circumstances and loan type. If you’re unsure, contact your Loan Manager first.

*A HomeStart Customer Card is required to make payments at Australia Post. Contact your Loan Manager to request a Customer Card if you do not already have one.

Direct debit repayments
Direct debit repayments make paying off your home loan easier. You can avoid repayment hassles, with payments being automated so you don’t miss a repayment. You can choose how often you make your repayments (weekly, fortnightly or monthly), and you can choose to make regular voluntary repayments above your minimum repayment amount.

To set up direct debit or change your account details, fill out and return the Direct Debit Request form to HomeStart Finance, PO Box 1266, Adelaide SA 5001. Please ensure there are sufficient clear funds in your account, and allow 5 working days from the date the Lender receives the Direct Debit Request form for the change to be effected.

Customer Care
We understand that for a range of reasons, our customers may experience difficulty in meeting their loan repayments. Our Customer Care Team can provide information and support to assist those experiencing financial hardship.

 

If you are experiencing financial hardship, contact the Customer Care Team on 82034756

For more information about financial hardship, visit Doing it tough, the Australian Banker’s Association support guide on debt and financial diffculty.

HomeStart Newsletters

HomeStart's newsletter, ‘News from Home’, is sent to our customers each quarter. It contains tips and hints on home renovation, landscaping, budgeting and much more. You can access past issues below.

You can also learn more by visiting our educational website MyStart for useful tips on budgeting and managing credit.

April 2015
January 2015
October 2014
July 2014
April 2014
January 2014
October 2013
July 2013
April 2013
January 2013
October 2012
July 2012
April 2012
January 2012

To view PDF files you will need Adobe Acrobat Reader, downloadable free from below.

Get Adobe Reader

Need more information?

Visit our educational website MyStart for useful tips on saving, budgeting and managing credit

Terms, conditions, and eligibility criteria, fees and charges apply.