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Compliments and Complaints

Help us improve our service

HomeStart is committed to providing you with excellent service, and your feedback will help us improve. We can be contacted by phone, mail or email and all feedback will be acknowledged within one business day.

Call HomeStart on 08 8203 4725
Write to:

Customer Feedback
HomeStart Finance
GPO Box 1266
Adelaide SA 5001

Send an email to: feedback@homestart.com.au

Compliments and suggestions

If you would like to compliment one of our staff or have a suggestion on how we can improve, we'd love to hear from you.

Positive feedback provides important encouragement and acknowledges our staff's great work.

All suggestions will be passed onto HomeStart's policy and product managers for consideration and evaluation.

Complaints

We are committed to providing you with excellent service but we recognise that things don't always go as well as they should. If you're dissatisfied with the service you have received, please call our Customer Contact Centre on 08 8203 4725.

We will let you know who will investigate your complaint and when you can expect an outcome. Our aim is to resolve all complaints within five business days.

In the event that HomeStart has not been able to resolve your complaint, or you feel it has not been dealt with to your satisfaction, you can contact the Credit Ombudsman Service Limited (COSL).

COSL is an impartial, independent and free dispute resolution scheme.

The contact details for the Credit Ombudsman Service Limited are: